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Terms & Conditions

(These terms and conditions are deemed to also incorporate the regulations contained in Schedule A of the longer form of our terms and conditions as found on our website at

Purchase of a ticket to Greenbelt Festivals and events

1. Interpretation
1.1The definitions and rules of interpretation in this condition apply in these Conditions.
*Box Office*: any Greenbelt box office currently in existence.
*Conditions*: the terms and conditions set out in this document.
*Contract*: any contract between Greenbelt and You for the sale and purchase of a Ticket.
*Festival*: an arts and music festival organised by Greenbelt in relation to which a Ticket is purchased.
*Greenbelt*: Greenbelt Festivals, a company limited by guarantee whose registered office is at 1b Snowhill Court, LONDON. EC1A 2EJ, registered in England and Wales under company registration number 1812893 and Charity Commission registered charity number 289372.
*Order*: any order which You submit to Greenbelt, requesting a Ticket, whether in writing or by telephone or online booking.
*Regulations*: those further conditions and rules of on-Site conduct set out in Schedule A to these Conditions.
*Site*: the site at which a relevant Festival is staged.
*Ticket*: any ticket which Greenbelt agrees to supply to You for entry to a Festival and any reference to a Ticket in these Conditions shall include a reference to all relevant Wristbands.
*Wristband*: a wristband identifying the holder as having the rights of entry to a Festival conferred by a Ticket.
*You*: a person, firm, company or unincorporated entity who or which purchases a Ticket from Greenbelt. |
| 1.2 | A reference to a law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it. |
| 1.3 | Words in the singular include the plural and in the plural include the singular. |
| 1.4 | A reference to one gender includes a reference to the other genders. |
| 1.5 | Condition headings do not affect the interpretation of these Conditions. |
| 1.6 | The Schedules to these Conditions form part of them and are incorporated into the Contract. |

2. Application of terms
| 2.1 | The Contract shall be on these Conditions to the exclusion of all other terms and Conditions (including any terms or conditions which You purport to apply under any Order, confirmation of order, specification or other document or communication). |
| 2.2 | No terms or conditions endorsed on, delivered with or contained in Your Order or other document or communication shall form part of the Contract. |
| 2.3 | These Conditions shall apply to all Greenbelt's sales of Tickets and any variation to these Conditions and any representations about any Ticket or any Festival to which such a Ticket may relate shall have no effect unless expressly agreed in writing and validly signed for and on behalf of Greenbelt. |
| 2.4 | These Terms and Conditions do not affect your statutory rights. |
| 2.5 | Greenbelt may from time to time publish on its website further terms and conditions in relation to the sale of Tickets in addition to these Conditions. Such further terms and conditions shall be deemed to be included in these Conditions and be incorporated into the Contract. If and to the extent that there is any conflict between such further conditions and these Conditions, the further conditions shall prevail. |
| 2.6 | Subject to Condition 9.2, You acknowledge that You have not relied on any statement, promise or representation made or given by or on behalf of Greenbelt which is not set out in these Conditions. |
| 2.7 | Each Order for a Ticket by You from Greenbelt shall be deemed to be an offer by You to buy that Ticket or those Tickets stated in the Order and made subject to these Conditions. |
| 2.8 | No Order shall be deemed to be accepted by Greenbelt until Greenbelt has delivered a Ticket to You pursuant to that Order. |
| 2.9 | You: |
| 2.9.1 | warrant and shall ensure that the terms of Your Order and any applicable specifications within that Order are complete and accurate when you submit that Order to Greenbelt; and
| 2.9.2 | shall check the details of any Festival in respect of which You have bought any Ticket before travelling to that Festival, either by checking (i) on the Greenbelt Website or (ii) with the Box Office and warrant that on the day of arrival at that Festival that You are aware of all matters that might reasonably be clear or inferred from the material appearing on that Website. |
| 2.10 | If You breach any of these Conditions, Greenbelt shall be entitled to cancel any or all Tickets bought by You in relation to the Contract thus breached. |
| 2.11 | If Greenbelt cancels any Ticket pursuant to Condition 2.10, Greenbelt shall not be obliged to repay to You any amount which it has received from You in respect of that Ticket. |

3. Number of Tickets and Description of Festival
| 3.1 | Greenbelt shall not be obliged to issue to You any more Tickets than that number requested in the relevant Order. |
| 3.2 | Greenbelt may decide that it will not issue more than a fixed maximum number of Tickets in respect of any Festival. If Greenbelt so decides, Greenbelt may issue such to You such lower number of Tickets than the number requested in the relevant Order as it may in its absolute discretion decide. |
| 3.3 | Greenbelt undertakes to exercise its reasonable endeavours to ensure that all information which it publishes in relation to any Festival is materially and reasonably accurate at the date of such publication. Greenbelt may make changes to that published information and other materials at any time without notice. |
| 3.4 | Notwithstanding Condition 3.3, all images, drawings, descriptive matter, specifications and advertising published an/or issued by Greenbelt and any descriptions or illustrations contained in Greenbelt's website, catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Festival described in them. They shall not form part of the Contract. |
| 3.5 | Greenbelt reserves the right to rearrange, cancel or postpone any event or performance previously scheduled to occur at any Festival, if it reasonably decides that it needs to do so as a result of the occurrence of any matter or circumstance beyond Greenbelt’s reasonable control. |
| 3.6 | If Greenbelt exercises its right stated in Condition 3.5, Greenbelt shall not be obliged to repay You any money that You have paid to it in respect of a Ticket. |

4. Delivery
| 4.1 | Unless otherwise agreed in writing by Greenbelt, all Tickets shall be deemed to have been delivered on completion of the online ordering process through the Greenbelt Box Office |

5. Tickets
| 5.1 | You shall not have the benefit of any Ticket, or of any rights of entry to any Festival to which a Ticket relates until Greenbelt has received in full (in cash or cleared funds) all sums due to it under the relevant Contract. |
| 5.2 | If You receive a Ticket before You have paid all sums due under the relevant Contract, You shall hold the Ticket on trust for Greenbelt as its legal and beneficial owner, store it safely and not destroy, deface or obscure it and maintain it in satisfactory condition. |
| 5.3 | You may not resell any Ticket to any person or unincorporated entity for any reason or on any basis whatsoever. This restriction shall not apply to any decision by Greenbelt to refund the price of any Ticket to you, in return for Your return to Greenbelt of the relevant Ticket and any relevant Wristband. |
| 5.4 | Greenbelt reviews the terms and conditions (including, without limitation, the price) of Tickets throughout the year and may vary the price which it charges in respect of Tickets for any particular Festival at any time. Greenbelt will publish all increases in the price of Tickets prior to any such change. |

6. Replacing wristbands
| 6.1 | Greenbelt will not be obliged to issue duplicate Wristbands for lost or stolen Wristbands. If You lose a Wristband and wish to enter and/or remain on the Site, You must purchase a replacement Wristband at the full current Ticket price. |
| 6.2 | If a Wristband becomes broken or damaged prior to the Festival, Greenbelt may (at its option and at its sole discretion) decide to replace that Wristband without charge, provided that You return the Wristband to Greenbelt prior to the relevant Festival or report to the Box Office with the damaged Wristband upon first arrival at the entrance to the Site for the relevant Festival. |
| 6.3 | Wristbands that are removed from the wrist or tampered with or lost will be rendered invalid and will not be replaced. A replacement wristband will need to be purchased at the full price |

7. Price
| 7.1 | Unless otherwise agreed by Greenbelt in writing, the price for Tickets shall be the price set out on Greenbelt's website in respect of Tickets for the relevant Festival on the date on which you place Your Order for the relevant Ticket. |
| 7.2 | The price for the Ticket shall be inclusive of any value added tax, but exclusive of all costs or charges in relation to postage and packaging of Tickets to you, which You shall pay in addition to the price of the Ticket when or before payment for the Ticket is due. |

8. Payment
| 8.1 | You shall send payment price for the Ticket at the same time that You submit the Order for that Ticket. |
| 8.2 | Payment is due in pounds sterling on the date on which Greenbelt delivers the Ticket to You and time for payment shall be of the essence. |
| 8.3 | No payment shall be deemed to have been received in respect of a Ticket until Greenbelt has received that money in cleared funds. |
| 8.4 | Deposit Tickets require an additional Balance Payment Ticket to be purchased by 30th June in order to be valid for entry to the Festival. On arrival at the Festival both tickets must be presented together at the E-Ticket exchange point. |

9. Conduct at Festivals and further conditions
| 9.1 | You agree to and shall comply with each of the Regulations, which are conditions of the Contract. |

10. Limitation of liability
| 10.1 | Subject to Condition 9.2:
10.1.1 any liability of Greenbelt for non-delivery of a Ticket shall be limited to replacing the Ticket within a reasonable time or issuing a refund for that Ticket against proof of having submitted a valid Order to Greenbelt in respect of that Ticket;
10.1.2 if either Greenbelt is or You are in breach of any of the terms of any Contract, neither of us will be responsible for any losses that the other suffers as a result of the breach, except those losses which are a foreseeable consequence of the relevant breach; and
10.1.3 Greenbelt's liability shall not in any event include any losses:
(a) related to any business in connection with which You may be involved, such as (without limitation) lost data, lost profits or loss arising from business interruption;
(b) arising from your purchase of any goods services supplied to you by any third party to the Contract; or
(c) arising from the actions of any person in respect of whom Greenbelt does not bear a legal responsibility to You. |
| 10.2 | Nothing in these Conditions excludes or limits the liability of Greenbelt: |
| 10.2.1 | for death or personal injury caused by Greenbelt's negligence; |
| 10.2.2 | under section 2(3), Consumer Protection Act 1987; |
| 10.2.3 | for any matter which it would be illegal for Greenbelt to exclude or attempt to exclude its liability; or |
| 10.2.4 | for fraud or fraudulent misrepresentation. |

11. Force majeure
| 11.1 | Greenbelt reserves the right to defer the date of delivery or to cancel the Contract or reduce the number of Tickets delivered to You pursuant to an Order (without liability to You) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of Greenbelt. |
| 11.2 | If Greenbelt so reduces the number of Tickets which it delivers to You, it shall not be entitled to payment from You of the price of those Tickets not delivered to You and Greenbelt will refund to You any such amount which You have paid in respect of the Ticket or Tickets not provided. |

12. Communications
| 12.1 | All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first class post or sent by email to |
| 12.2 | in case of communications to Greenbelt, to its registered office or such changed address as shall be notified to You by Greenbelt; or |
| 12.3 | in the case of the communications to You, to the registered office of the addressee (if You are company) or (in any other case) to any address for You set out in any document which forms part of the Contract or such other address as You may have notified to Greenbelt. |
| 12.4 | Communications shall be deemed to have been received:
12.4.1 if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or
12.4.2 if delivered by hand, on the day of delivery; or
12.4.3 if sent by email 24 hours after sending…….
12.4.4 Communications addressed to Greenbelt shall be marked for the attention of Peter King, Festival Administrator. |

13. General
| 13.1 | On termination of the Contract, howsoever caused: |
| 13.2 | You shall forthwith return all Tickets and Wristbands relating to those Tickets to Greenbelt; and |
| 13.3 | Conditions 2 and 5 shall remain in effect. |
| 13.4 | Each right or remedy of Greenbelt under the Contract is without prejudice to any other right or remedy of Greenbelt whether under the Contract or not. |
| 13.5 | If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect. |
| 13.6 | Failure or delay by Greenbelt in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract. |
| 13.7 | Any waiver by Greenbelt of any breach of, or any default under, any provision of the Contract by You shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract. |
| 13.8 | The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it. |
| 13.9 | This Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law, and the parties submit to the exclusive jurisdiction of the English courts. |